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32 Sample Questionnaire Templates to Improve Client and Employee Satisfaction
Feedback and information are necessary for the development of every business. If you are looking for ways to find out what your customers or employees think about your organisation, a questionnaire is one way to gather data without spending a lot of money.
Questionnaires can be an essential way to carry out research and to collect and evaluate feedback about your company from your employees, clients, and potential customers.
Below you will find 32 questionnaire templates you can use to improve your client and employee experience.
Table of Content:
A questionnaire is a series of questions, used to gather information from respondents. The questions are used for audience analysis and they are meant to create an understanding of the target audience’s feelings, perceptions, needs, and beliefs about a company, event, or group.
Why Is a Questionnaire a Great Tool for your Business?
Approximately 4% of dissatisfied customers give feedback. That means a staggering 96% of unhappy customers don’t say anything, they just never come back to your business. By understanding what your customers like and dislike about your company, you can implement changes in order to retain them.
A client questionnaire is also a great tool for you to use in your onboarding process for new clients. A well thought out survey of a prospective client’s needs, budget and desired outcomes can ensure that you are both on the same page.
Understanding what your employees like (and don’t like) about their job can go a long way towards retaining them. An employee satisfaction survey can show you where you can improve the working environment and increase employee engagement.
Questionnaire Formats
Questionnaires don’t all follow a universal format. There are different types of questionnaires and the structure you choose depends on the type of information you are seeking. Before deciding on a format, think about the outcome you want and plan your content accordingly.
Questions in Open Ended Format
Open-ended questions are questions that require an answer about the recipient’s thoughts or feelings. These are the best way to get information from respondents without leading them to an answer. They make the recipient think about what they are answering and the information you can gather with them, while harder to analyze, is often more beneficial for your business.
Open Ended Format Examples:
Questions in Closed Ended Format![]() Engagement Questionnaire 12 Questions
Closed-ended questions may be either simple yes/no questions or slightly more open-ended questions with multiple choice answers. They can usually be answered with a single phrase and are more specific and thus more easily analyzed.
Closed Ended Format Examples:
Other Types
Apart from the above-mentioned two broad classifications there are two more types which are rarely used in practice, namely;
Questionnaire Design
Questionnaire design suggests that questions should flow from easiest to most difficult. Here is a typical sequence of questions:
Choosing your Questions
The questions you ask will depend on the information you are seeking. Qood questionnaire questions will consider some common rules:
Limitations of a Questionnaire
The sample size of your questionnaire will determine its accuracy. It’s often impossible to survey an entire population, but sampling only a small number of stakeholders may result in skewed data. The more responses you receive, the more accurate the data you collect will be. Free Questionnaire Examples
Below are 32 free questionnaire templates, to download and edit in MS Word. Whether you need help onboarding clients for your business, are working to create a satisfactory working environment for your employees, or are seeking feedback for your latest product or event, questionnaires can get you the feedback you need.
Why not take a look at the free questionnaire template options below and see which would be best for your situation? Then you can simply download your choice and get started surveying today.
Employee engagement is driving force for many organizations success because when employees are actively engaged in their work, they tend to be more fulfilled and set a good example for the other employees Training Survey Templates. Measuring employee engagement in real-time can be quite the task. Now, make them easier with these free employee engagement survey templates.
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This template is a great way for you to create your own sample survey, which can be used to assess employee engagement. Download this word and excel compatible Training Survey Templates that can be used to.Identify successes, evaluate failures, and determine where there’s scope for improvement.Ascertain what percentage of your workforce is gainfully employed, and which of them are disengaged or just tagging along for the ride.
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